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LAST UPDATED JULY 2026Terms and Conditions
These terms cover the use of this website and the general expectations around estimates, scheduling, and warranty work with Black Stone Roofing, LLC. Your signed contract always governs the actual job.
Using this website
Reading it means agreeing to it
By using this website you agree to these terms. If you do not agree with them, do not use the site. Call the office and talk to us instead.
This site is not a contract
Everything here is general information about roofing and exterior work. Nothing on this website constitutes a binding price, a scope of work, or a professional opinion about your specific roof. A roof gets priced after somebody stands on it.
We keep it current, within reason
Building code references, material specifications, and product availability change. We update this site regularly, but we do not warrant that every technical detail reflects the most recent revision of every code or manufacturer specification.
What not to do here
Do not attempt to breach the site, scrape it at volume, submit false information through our forms, or use our content to represent another company. Our photos are of our own jobs and our own crew.
How pricing actually works
No charge to look
Our roof inspection and written estimate are provided at no cost for property owners in our service area. There is no obligation attached to it and no pressure call afterward.
Proposals expire
Written proposals are valid for the period stated on the document. Material pricing moves, and a proposal from four months ago is not a price we can hold.
What happens when we open the roof
Rotted decking, unexpected layers, failed flashing, and structural damage are frequently not visible until tear off. Any additional work required is documented, priced, and approved by you in writing before we proceed. We do not surprise people with a larger invoice at the end.
The proposal is the scope
Work performed is limited to what is written in the signed proposal. Additions requested mid job are handled as a written change order.
Timelines, weather, and invoices
Roofing is weather dependent
Dates are targets, not guarantees. We do not tear off a roof into an incoming storm and we do not install shingles in conditions the manufacturer does not allow. Weather delays are communicated as early as we know about them.
What we need from you
Clear driveway access for the dump trailer and material delivery, vehicles moved off the work area, and any pets kept inside for the duration. Fragile items on walls and shelving should be secured, since tear off vibrates the structure.
Terms are on the proposal
Deposit requirements, progress payments, and final balance terms are stated on your signed proposal. Balances are due on completion unless the document says otherwise.
If an invoice goes unpaid
Past due balances may accrue interest and collection costs as permitted by West Virginia law, and unpaid work may result in a mechanic lien filed against the property. We would much rather call you first.
What is covered and what is not
Our labor
Our workmanship warranty covers installation defects and is stated in writing on your proposal. It is honored by the same company that did the work, out of the same shop on Winchester Ave.
The materials
Shingles, metal panels, membrane, and accessories carry their own manufacturer warranty with its own terms, registration requirements, and exclusions. Those warranties are issued by the manufacturer, not by us, and we register them on your behalf when the job qualifies.
Common exclusions
Damage from storms, falling trees, foot traffic by other trades, ice damming caused by inadequate attic ventilation that we did not install, structural movement, and modifications made by another contractor after we left. Neglecting basic maintenance also voids most coverage.
Selling the house
Whether a warranty transfers to a new owner depends on the specific warranty document. Ask us before closing and we will tell you exactly what you have.
How to use it
Call the office at (540) 550-9703. Describe the problem and we will schedule a look. Warranty response does not go through a call center.
Where we stop and your carrier starts
Contractor, not adjuster
We document damage, provide a professional scope and estimate, and meet your adjuster on the roof. We are a roofing contractor. We are not public adjusters, we do not negotiate your claim on your behalf, and we do not provide legal or insurance advice.
They decide coverage
Approval, denial, depreciation, and the amount paid are decisions made by your insurance company under your policy. We cannot promise a claim will be approved and you should walk away from anyone who does.
It is yours to pay
Your deductible is your responsibility. West Virginia law prohibits a contractor from paying, waiving, absorbing, or rebating a property insurance deductible. Any company offering to eat your deductible is asking you to participate in insurance fraud.
Nothing gets signed on a doorstep
We do not use contingency agreements that lock you in before you know what your claim pays, and we do not ask for a signature during a first conversation at your front door.
Liability, property, and governing law
Use of this website
This website is provided as is. To the fullest extent permitted by law, Black Stone Roofing is not liable for indirect or consequential damages arising from your use of this site or from reliance on general information published here. Nothing in this section limits our obligations under a signed contract for work performed.
Our content
The text, photography, drone footage, and design on this site belong to Black Stone Roofing, LLC. The job photos are our jobs. Do not republish them as your own work.
Sites we point to
We link to manufacturers, industry associations, and review platforms for your convenience. We do not control those sites and are not responsible for their content or their terms.
SMS terms
By providing your mobile number you may receive text messages about your project. Reply STOP to opt out and HELP for help. Message and data rates may apply. Message frequency varies. Full detail is in our Privacy Policy.
West Virginia
These terms are governed by the laws of the State of West Virginia. Disputes are handled in the courts of Berkeley County, West Virginia, unless your signed contract states otherwise.
Updates to these terms
We may revise these terms. The current version always lives on this page with the date at the top. Continued use of the site after an update means you accept the revision.
Talk to a person, not a portal
If you want to know what we hold, change it, or have it deleted, call the office and ask. Same number that answers the emergency line.